Emirates SkyCargo awarded Cargo iQ certification through external audit
Emirates SkyCargo has been awarded its first certification by Cargo iQ since joining the Group in 2016, highlighting its 24/7 Cargo Operations Control Centre in Dubai
Dallas, Texas, USA, Wednesday, 14th March 2018 – Emirates SkyCargo, the freight division of Emirates Airlines, was presented with its Cargo iQ certification today at the World Cargo Symposium in Dallas, Texas, USA.
SGS, Cargo iQ’s nominated external audit company, audited Emirates SkyCargo’s internal processes including the measures taken by the carrier to minimize or eliminate shipment errors and provide customers with more visibility on the status of their shipments.
Emirates SkyCargo became a member of Cargo iQ in 2016 to further reinforce its service standards including its ‘Delivered as Promised’ commitment. In less than two years, Emirates SkyCargo has integrated Cargo iQ shipment cycle management standards as the basis for its live shipment planning and tracking of cargo.
“With every Cargo iQ member that becomes accredited, we are another step towards a supply chain that is transparent and in control of its shipments,” said Ariaen Zimmerman, Executive Director, Cargo iQ.
“The way Emirates SkyCargo has integrated the Cargo iQ Master Operating Plan with their internal procedures is a clear example of how implementing our standards offers so much more than a mere monthly report, and can actually lead to better process and shipment control.”
Emirates SkyCargo has invested in setting up and operating a dedicated Cargo Operations Control Centre (COCC) which monitors the status of shipments in real time.
The COCC uses live shipment data and Cargo iQ metrics to track the progress of the shipment’s journey against its routemap and the delivery commitment created at the time of booking.
Alerts are automatically generated when there is a deviation in milestones along the routemap, allowing the COCC to intervene proactively and in real time, and take corrective measures at any point from origin to destination.
The COCC is operational 24/7, continuously monitoring shipments across Emirates SkyCargo’s global network of over 155 destinations.
“Over the last two years we have worked on integrating the vision of Cargo iQ into our processes and our ‘Delivered as Promised’ commitment to our customers,” said Nabil Sultan, Emirates Divisional Senior Vice President, Cargo.
“Getting the Cargo iQ certification and the setting up of our 24/7 Cargo Operations Control Centre are the first steps in a journey where we can be more transparent and at the same time more proactively support our customer promises.”
The Cargo iQ Routemap is integrated into the framework of the COCC, ensuring that the service promise and journey updates are exchanged between Emirates SkyCargo and the customer, improving transparency and allowing customers to effectively plan their logistics value chain.
Unique to the air cargo industry, Cargo iQ brings together over 80 stakeholders from all aspects of the air cargo supply chain including airlines, forwarders, ground handling agents, technology providers, and airports to collaborate on developing and implementing service standards in the air cargo industry.
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About Cargo iQ
Cargo iQ is an IATA interest group with the mission of creating and implementing quality standards for the worldwide air cargo industry.
Cargo iQ operates as a not-for-profit membership group supported by IATA and composed of over 80 major airlines, freight forwarders, ground-handling agents, trucking companies, and IT solution providers globally.
Cargo iQ members developed a system of shipment planning and performance monitoring for air cargo based on common business processes and milestones.
As part of that system, the Cargo iQ Master Operating Plan (MOP), which has been endorsed by IATA as a recommended industry practice, describes the standard end-to-end process of transporting air cargo.
About Emirates SkyCargo
Emirates SkyCargo is an award-winning cargo carrier connecting customers across six continents through its hub in Dubai.
Emirates SkyCargo’s cargo hold capacity comprises Emirates’ all wide-body fleet of more than 265 aircraft, including 14 freighters – 13 Boeing 777-Fs and one B747F.
Emirates SkyCargo operates two state-of-the-art cargo terminals in Dubai with extensive cool chain facilities and dedicated trucks operating 24/7 between the two terminals.