Cargolux and Panalpina win Q Rally challenge using Cargo iQ data to drive quality in Luxembourg
Cargo iQ’s Quality Rally, or Q Rally, is a new initiative for members to showcase operational improvements collaboratively developed, using data gathered by the Group
Geneva, Switzerland, Thursday, 13th December 2018 – Cargolux and Panalpina worked together to boost data quality and performance at Luxembourg Airport as part of Cargo iQ’s Q Rally and won the first stage of the challenge.
The initiative challenges members to work together collecting data which focuses on improving quality in the industry, to create tangible benefits for their organizations.
Cargolux and Panalpina, two of 14 members taking part in the first challenge, identified that Ready for Carriage (RCS) notifications were being sent before Freight Waybill transmissions were received, resulting in process inconsistencies or delays in the supply chain at Luxembourg Airport.
By ensuring RCS notifications were correct, the Cargolux and Panalpina team was able to improve the quality rating at Luxembourg Airport from 69 per cent to 94 per cent in just six months, beating the target that they set for themselves by nine percentage points.
“The result of the first Q Rally shows that different organisations can work together to produce tangible outcomes,” said Franco Nanna, Director – Global Logistics Services, Cargolux.
“Cargo iQ can be compared to a well-functioning family, where every member respects each other, because it doesn’t just benefit one or two members, it benefits the entire cargo industry.”
The collaborative nature of the Q Rally has been applauded by the participating members, with representatives from Cargolux and Panalpina preparing to join forces again, in early 2019.
“The advantages of working with Cargo iQ members are that definitions and standards are known, and the Q Rally is about identifying the root cause of problems to eliminate them,” said Marie Seco Köppen, Corporate Air Freight Business Process and Integration Manager, Panalpina.
“In the next stage, we will work with Cargolux again to find a solution to triggering Freight Status Updates in a timely manner, which is crucial for our customers.”
“The Q Rally is a Cargo iQ member project that identifies inconsistencies in air cargo processes with the aim of finding innovative solutions through collaborative problem solving,” said Ariaen Zimmerman, Executive Director at Cargo iQ.
“The first stage was successfully completed by outstanding teams from Panalpina and Cargolux and resulted in the Freight Waybill quality at Luxembourg Airport significantly increasing, which is another example of how Cargo iQ membership is beneficial for air cargo organizations.”
For more information about Cargo iQ, visit www.cargoiq.org
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The Cargo iQ Q Rally working group participants, including the winning team from Cargolux and Panalpina.
ABOUT CARGO IQ
Cargo iQ is an IATA interest group with the mission of creating and implementing quality standards for the worldwide air cargo industry.
Cargo iQ operates as a not-for-profit membership group supported by IATA and composed of over 80 major airlines, freight forwarders, ground-handling agents, trucking companies and IT solution providers globally.
Cargo iQ members developed a system of shipment planning and performance monitoring for air cargo based on common business processes and milestones.
As part of that system, the Cargo iQ Master Operating Plan (MOP), which has been endorsed by IATA as a recommended industry practice, describes the standard end-to-end process of transporting air cargo.
Cargolux, based in Luxembourg, is Europe’s leading all-cargo airline with a modern and efficient fleet composed of 14 Boeing 747-8 freighters and 14 Boeing 747-400 freighters.
The Cargolux worldwide network covers over 75 destinations on scheduled all-cargo flights. The company has more than 85 offices in over 50 countries, and operates an extensive global trucking network to more than 250 destinations, as well as full and part-charter services.
Cargolux also offers third-party maintenance at its modern two-bay maintenance hangar in Luxembourg. The company is specialized in B747 line and hangar maintenance up to and including C-Checks. It offers a range of specialized maintenance services and holds line maintenance approval for 777 aircraft.
The Cargolux Group employs close to 2,000 staff worldwide.
The Panalpina Group is one of the world’s leading providers of supply chain solutions. The company combines its core products – Air Freight, Ocean Freight, and Logistics and Manufacturing – to deliver globally integrated, tailor-made end-to-end solutions for 12 core industries.
Drawing on in-depth industry know-how and customized IT systems, Panalpina manages the needs of its customers’ supply chains, no matter how demanding they might be. Energy and Project Solutions is a specialized service for the energy and capital projects sector.
The Panalpina Group operates a global network with some 500 offices in around 70 countries, and it works with partner companies in another 100 countries. Panalpina employs approximately 14,000 people worldwide who deliver a comprehensive service to the highest quality standards – wherever and whenever.